Refund Policy

Conditions for Returns:
-The product must be unused and in its original condition, with all accessories and original packaging.
-The return must be initiated within 30 days of the delivery date.
-Sale items are not eligible for a refund.

Once your return is received, our team will inspect the returned product to verify that it meets the conditions for returns. Refunds will be processed within 7-10 business days of receiving the returned product. We will notify you of the approval or rejection of your refund and if approved, we will process a refund within 3-5 business days. The refund will be credited back to the original method of payment.

Requesting a Return:
For any damaged or defective items, please contact us at support@eviekinie.com to process your refund.

For international orders, returns must be shipped back to us at the customer's expense. Shipping costs are non-refundable.
Please mail your product to:
South Korea
Gyeonggi-do
Hwaseong-si
Hyangnam-eup
Sangsin-ri 1297-4, 
18617

Exchanges:
Unfortunately, we do not offer exchanges for any items purchased from our store. We instead recommend a refund followed by a reorder. If you are unhappy with your purchase, please contact our customer service team and we will be happy to assist you and resolve any issues you may have with your purchase.

Damaged and/or Defective Items:
If your item arrives damaged or defective, please contact or customer service at info@craftmakerz.com and provide a clear description of the defect and photos to support your claim.

If the item is found to be damaged or defective for reasons not due to our error, we will issue a replacement at no additional cost to you. We will cover the cost of shipping and handling fees associated with returning the defective item.

Late or Missing Refunds:
If the refund has not appeared on your account after 3-5 business days, please check with your credit card company or bank. It may take some time before your refund is officially posted. 

If the refund has still not been confirmed after checking with your bank and credit card company, please contact our customer service team at info@craftmakerz.com

Lost Returns:
We will do our best to ensure your return is properly picked up and processed. In the event that your return item is lost in transit (due to the courier), this unfortunately is outside our control, and it is the responsibility of the sender to follow up with the courier. We cannot guarantee that we will receive your returned item.